I always try to make a point to mention some people I meet every now and then because the network of Tivoli security folks does not appear to be very large. And in this case it just goes to show it really is a small world out there. I recently created a few PMR's to troubleshoot some issues I was having with TAM eSSO. By luck my level 2 support guy assigned to the call was a former Buffalonian!
Sey Gan lived right in North Amherst for about 12 years and landed a job with IBM Tivoli some time ago. And lucky for me he is a darn good TAM eSSO guy working level 2 tech support. Sey gave me some great tips and helped me work through a few problems. It's always nice to have good tech support from IBM, but it's even nicer when you discover they are from your own neck of the woods too. Of course I'm sure Sey is very much enjoying the nicer weather out in Costa Mesa, CA. But hey, we in Buffalo don't have forest fires and we certainly don't have any shortage of fresh water! Even better you can still get a pint of beer here for under $3.00.